Is the cattery in a quiet, safe location?
Does the cost of boarding include food?
How large are the enclosures my cat will be staying in?
Will my cat be amongst other cats?
Is there an enclosed exercise yard for my cat?
Can you pick up and/or deliver my cat?
What vaccinations do cats need to have before they can stay at Cooinda?
What time do I have drop off/pick up my cat?
Do you have altered hours during the year and what happens when you are closed?
Can you groom my cat while at the cattery?
What happens if my cat gets sick while at Cooinda?
Will my cat receive personal care while at Cooinda Cat Resort?
Can you organise care of my cat and transport if I am moving interstate or overseas?
How far in advance do I have to book?
Do you have a minimum stay and how can we pay?
How much does it cost to stay at Cooinda Cat Resort and is there a discount for long stays?
Can we come and have a look before we book?
Answers:
Is the cattery in a quiet, safe location?
Cooinda Cat Resort is located on five picturesque acres in Langwarrin South, a bush land area on the Mornington Peninsula. The tranquil setting is the perfect place for your cats to relax.
Does the cost of boarding include food?
The cost of boarding includes all food, bedding and GST. We serve a wide selection of premium dry, fresh and tinned foods. We do ask if your cat is on a prescription or specialty diet that you bring this with your as well as instruction of the feeding regime. There is no discount if you bring your own food however we also do not charge extra for this service.
How large are the enclosures my cat will be staying in?
All Apartments are large enough to walk into, with multiple shelves for climbing, and are attached to secure outdoor exercise yards. See Kitty Accommodation for a more detailed description & pictures of all our areas.
Will my cat be amongst other cats?
All cats have their own apartments. There are larger family enclosures for cats from the same homes however cats from different homes are never housed in the same enclosures.
Is there an enclosed exercise yard for my cat?
Each apartment at Cooinda Cat Resort is attached to an outdoor secure exercise yard that has plenty of room for climbing, playing or just sitting in the sun. Cooinda Cat Resort is the only cattery in Victoria with these unique facilities – come along and take a tour.
Can you pick up and/or deliver my cat?
Our Kitty Kab service can pick up and/or deliver your feline friend. Just ask when you make your booking - charges are dependant on your location. For more information check out Kitty Kab on the Purrrrfect Services page.
What vaccinations do cats need to have before they can stay at Cooinda?
Your cat must have up to date F3, F4 or F5 vaccinations before they can stay at Cooinda Cat Resort or any boarding cattery in Victoria. On arrival you need to show your vaccination certificates. If you need to have vaccinations or boosters before arriving please ensure they are done 2 weeks before arrival. Unvaccinated cats may not board at Cooinda – as per state government regulations. For more information on Vaccinations have a look at Purrrrfect Services
What time do I have drop off/pick up my cat?
You can drop off and pick up your cat during our office hours.
• Monday 9am - 5pm
• Tuesday 9am - 5pm
• Wednesday 9am - 12noon
• Thursday 9am - 5pm
• Friday 9am - 5pm
• Saturday 9am - 12noon
• Sunday 9am - 5pm
If you are unable to make it in time then please call us to let us know. Pick-ups and drop offs outside of operating hours are by arrangement only and a surcharge does apply. We are flexible if you are having difficulties making it in time however we do request that you respect our hours of operation. Even though we maybe on the property we have many important tasks that need to be attended to without interruption and these are done outside of office hours.
Do you have altered hours during the year and what happens when you are closed?
This is a really great question. We do have altered office hours during busy time and around public holidays in an effort to keep the cat boarding area as relaxed as possible. When we are closed we are still here attending to all of our guests needs. If you have any questions about this the feel free to ask – our office hours for 2008 holiday times are on our calendar which you can download from our Brochures Page
Can you groom my cat while at the cattery?
All cats are handled by our team of experienced and professional carers while staying at Cooinda - including zoom grooming (rubber brush) and lots of pats and cuddles – if that is what they like. If your cat requires a full groom then this will need to be scheduled and the price for this service can be provided once we understand the condition of the cat and the time required to groom. We are unable to perform sedation grooms however can recommend groomers at Vet clinics who do offer this service. For more information on grooming please see Grooming on the Purrrrfect Services Page.
What happens if my cat gets sick while at Cooinda?
We do ask that you provide the details of your vet and your own emergency contact details for while you are away. If you cat does get ill we will contact your vet as well as our own Vet who is on 24 hour call. We will contact you before Vet treatment is administered however if you are unreachable we will do what is best for the health of the cat. You can also leave instructions with us or your Vet. For more information go to Purrrrfect Service – Vet Services.
Will my cat receive personal care while at Cooinda Cat Resort?
The team at Cooinda Cat Resort are all animal owners & animal lovers who love nothing more than to care for cats. Personal attention is what we pride ourselves on at Cooinda Cat Resort. We are grateful and humbled that more that 92% of our new customers come to us either from personal or Vet recommendation. Also many of the Vets and Vet nurses bring their cats to Cooinda Cat Resort when they are on holidays so we are sure you will be happy with the service offered at Cooinda Cat Resort.
Can you organise care of my cat and transport if I am moving interstate or overseas?
If you are moving interstate or overseas we can look after your cat until you get settled and then arrange transport for your cat when you are settled into your new home. Give us a call and we can help you to better understand the process for transporting a live animal.
How far in advance do I have to book?
At Cooinda Cat Resort we have many different apartments and as such the only times that we book out is Christmas / New Year and Easter Holidays. We do get very busy at School Holidays so during these times we do recommend you book as soon as you know your own holiday schedule. For Christmas / New Year you need to book before mid October to be assured a place and for Easter bookings are essential by the first week of March. You can call after these times however you maybe placed on a wait list if we are fully booked. At both Christmas and Easter we do require a booking deposit and also there are minimum stay periods – please call us for more information.
Do you have a minimum stay and how can we pay?
The only minimum stay requirements are for Christmas/New Year and Easter holidays. The Christmas/New Year minimum stay is 10 days and Easter is 7 days. You can pick up your cat before the time is up however you are required to pay for the minimum stay. We also require a non refundable $50 booking deposit for these periods which is deducted from the balance of your account. At these times you also have to pay for the stay you have booked so should you pick up early you will still be required to pay through to the check out date booked – so please book carefully.
Payment can be made using Visa, MasterCard or Bankcard as well as EFTPOS. For new customers and extended stays we do ask that you leave an imprint of you credit card – we can discuss this more with you when you check in.
How much does it cost to stay at Cooinda Cat Resort and is there a discount for long stays?
For pricing information or an accurate quote please call us on 03 5971 1395 during office hours. We can then also provide additional information on pricing for Kitty Kab, Medications, heaters etc.
Can we come and have a look before we book?
We would love to show you around – we actually encourage it as not all catteries are the same and we hear too many stories from our customers who were surprised when they checked other facilities and pleasantly surprised when they found Cooinda Cat Resort. We take inspections every day after 10am and until 5pm with the exception of Wednesdays and Saturdays. Please do call to check as we do close the boarding area to public inspection when we are busy – during Christmas/New Year, Easter and other busy periods including long weekends and school holidays – to reduce the stress to our visitors.
